We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, as you might need it as proof of purchase in the event of any after-sales queries

If I change my mind...

Within 7 days

Everything we sell is covered by our 7-day money-back guarantee, so just return them to us unused, in their original undamaged packaging, in a saleable condition, with your receipt and we’ll give you a refund.
If you don't have your receipt, as long as you have a proof of purchase we'll exchange the item or give you a refund with vouchers.

Our 7-day money-back guarantee does not affect your statutory rights.

We've made it easier!

If you bring it back to us within 30 days with your proof of purchase, we'll give you a
replacement or a refund.

If you've had the product for up to 1 year, we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund.

If faulty and if it cannot be repaired we will arrange a replacement free of charge or you can opt for a refund.
This does not affect your statutory rights.

Distance Selling RegulationsIf you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item. This does not apply to items personalised or made to your specification.

To cancel, you can Email Customer services,call or write to us (see contact us for details) within seven working days ( not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).

Item(s) may be returned to BW Access Solutions or we can arrange collection (courier charges apply to customer).

You may cancel an order for services in the same way, within seven working days ( not including Saturdays, Sundays or public holidays) of the date of purchase.

If you have an Internet order query, please or call us on 07718304584.

(For security and training purposes, telephone calls to and from Customer service centres may be recorded or monitored).

IF THERES A FAULT